/* ZapZap — Conversas (prefixo conv-). Mobile-first: lista em tela cheia, chat por cima. */
body.conv-pagina .pagina{padding:0;animation:none}
.conv-raiz{position:relative;background:#fff;height:calc(100dvh - 68px - 70px - env(safe-area-inset-bottom));overflow:hidden;display:flex;flex-direction:column}
.conv-col-lista{display:flex;flex-direction:column;min-height:0;flex:1}
.conv-busca{display:flex;align-items:center;gap:10px;padding:10px 14px;background:#fff;border-bottom:1px solid var(--cor-borda)}
.conv-busca i{color:var(--cor-texto-sec)}
.conv-busca input{border-radius:24px;background:#f3f5f9;border-color:transparent;flex:1;min-width:0}
.conv-vivo{flex:none}
.conv-lista{flex:1;overflow-y:auto;-webkit-overflow-scrolling:touch;overscroll-behavior:contain}
.conv-skel{margin:8px 14px;height:64px}
.conv-item{display:flex;gap:12px;align-items:center;padding:10px 14px;min-height:68px;border-bottom:1px solid #f1f1f1;cursor:pointer;background:#fff;transition:background .6s}
.conv-item:active,.conv-item:hover{background:#f3f6fd}
.conv-item.conv-sel{background:var(--azul-bg)}
.conv-item.conv-novo{animation:convNovo 2s ease}
@keyframes convNovo{0%,60%{background:#d7f5e3}100%{background:#fff}}
.conv-av{width:48px;height:48px;font-size:1rem}
.conv-av img{width:100%;height:100%;object-fit:cover}
.conv-corpo{flex:1;min-width:0}
.conv-l1,.conv-l2{display:flex;align-items:center;gap:8px;justify-content:space-between}
.conv-nome{font-weight:600;white-space:nowrap;overflow:hidden;text-overflow:ellipsis;min-width:0}
.conv-nl .conv-nome{font-weight:800}
.conv-grupo{font-size:.68rem;color:var(--cor-texto-sec);margin-left:4px}
.conv-hora{font-size:.74rem;color:var(--cor-texto-sec);flex:none}
.conv-nl .conv-hora{color:var(--verde);font-weight:700}
.conv-previa{color:var(--cor-texto-sec);font-size:.88rem;white-space:nowrap;overflow:hidden;text-overflow:ellipsis;min-width:0}
.conv-previa .conv-tick{font-size:.7rem;margin-right:4px}
.conv-pic{font-size:.78rem;margin-right:5px;opacity:.8}
.conv-badge{background:var(--wa);color:#fff;border-radius:20px;min-width:22px;height:22px;padding:0 7px;display:grid;place-items:center;font-size:.74rem;font-weight:700;flex:none}
.conv-mais{padding:14px;text-align:center}
.conv-erro{padding:40px 20px}

/* Ticks */
.conv-tick{font-size:.72rem;color:#8a8f98}
.conv-t-lida{color:#2f9bff}
.conv-t-falha{color:var(--verm)}
.conv-t-pend{color:#8a8f98}

/* Chat */
.conv-col-chat{position:fixed;inset:0;z-index:44;background:#e9e4dc;display:none;flex-direction:column;height:100dvh}
.conv-raiz.conv-aberto .conv-col-chat{display:flex}
body.conv-chat-aberto .tabbar{display:none}
.conv-chat-vazio{display:none}
.conv-cab{display:flex;align-items:center;gap:10px;padding:8px 10px;padding-top:calc(8px + env(safe-area-inset-top));background:#fff;border-bottom:1px solid var(--cor-borda);flex:none}
.conv-voltar{width:44px;height:44px;border:0;background:none;font-size:1.1rem;border-radius:50%;flex:none}
.conv-cab-info{flex:1;min-width:0;display:flex;flex-direction:column;line-height:1.25}
.conv-cab-info b{white-space:nowrap;overflow:hidden;text-overflow:ellipsis}
.conv-cab-info span{font-size:.78rem;white-space:nowrap;overflow:hidden;text-overflow:ellipsis}
.conv-cab-btn span{display:none}
.conv-cab-btn{width:44px;padding:0;flex:none}
.conv-msgs{flex:1;overflow-y:auto;-webkit-overflow-scrolling:touch;overscroll-behavior:contain;padding:10px 10px 12px;display:flex;flex-direction:column;gap:3px;background:#e9e4dc}
.conv-sk{width:100%}
.conv-dia{text-align:center;margin:10px 0 6px}
.conv-dia span{background:#fff;color:#555;font-size:.74rem;font-weight:600;padding:4px 12px;border-radius:12px;box-shadow:0 1px 1px rgba(0,0,0,.08)}
.conv-inicio,.conv-antigas{text-align:center;color:#777;font-size:.76rem;padding:6px}
.conv-spin{display:inline-block;width:12px;height:12px;border:2px solid #bbb;border-top-color:var(--cor-primaria);border-radius:50%;animation:gira .7s linear infinite;vertical-align:-2px}
.conv-bolha{max-width:84%;padding:6px 9px 4px;border-radius:10px;box-shadow:0 1px 1px rgba(0,0,0,.1);position:relative;word-wrap:break-word;overflow-wrap:anywhere;font-size:.95rem}
.conv-rec{align-self:flex-start;background:#fff;border-top-left-radius:2px}
.conv-env{align-self:flex-end;background:#d9fdd3;border-top-right-radius:2px}
.conv-enviando{opacity:.85}
.conv-falhou{background:var(--verm-bg);border:1px solid #f3b9b5}
.conv-reenv{color:var(--verm);font-size:.78rem;font-weight:600;margin-top:4px}
.conv-reenv-msg{margin-bottom:6px;word-break:break-word}
.conv-reenv-bt{display:flex;gap:8px;flex-wrap:wrap}
.conv-reenv-bt button{min-height:44px;padding:0 14px;border-radius:10px;font:inherit;font-size:.85rem;font-weight:700;display:inline-flex;align-items:center;gap:6px;cursor:pointer}
.conv-bt-tent{background:var(--verm);color:#fff;border:0;flex:1 1 auto;justify-content:center}
.conv-bt-desc{background:transparent;color:var(--verm);border:1px solid var(--verm)}
.conv-reenv-bt button:disabled{opacity:.6}
.conv-nova{animation:convPop 2s ease}
@keyframes convPop{0%,50%{box-shadow:0 0 0 3px rgba(37,211,102,.5)}100%{box-shadow:0 1px 1px rgba(0,0,0,.1)}}
.conv-texto{white-space:pre-wrap}
.conv-meta{display:flex;gap:4px;justify-content:flex-end;align-items:center;font-size:.68rem;color:#8a8f98;margin-top:1px;float:right;margin-left:12px}
.conv-bolha::after{content:"";display:block;clear:both}
.conv-autor{font-size:.78rem;font-weight:700;margin-bottom:1px}
.conv-cit{border-left:3px solid var(--cor-primaria);background:rgba(0,0,0,.05);border-radius:6px;padding:4px 8px;margin-bottom:4px;font-size:.82rem;display:flex;flex-direction:column;overflow:hidden}
.conv-cit b{font-size:.76rem;color:var(--cor-primaria)}
.conv-cit span{color:#555;display:-webkit-box;-webkit-line-clamp:2;-webkit-box-orient:vertical;overflow:hidden}
.conv-midia{margin-bottom:4px}
.conv-midia img,.conv-midia video{max-width:100%;max-height:340px;border-radius:8px;display:block}
.conv-midia audio{width:260px;max-width:100%;min-width:200px;height:40px}
.conv-doc{display:inline-flex;gap:8px;align-items:center;padding:8px 10px;background:rgba(0,0,0,.05);border-radius:8px;color:inherit;text-decoration:none;font-weight:600;font-size:.88rem;word-break:break-all}
.conv-prog{margin-top:6px;min-width:140px}
.conv-novas{position:absolute;right:14px;bottom:calc(76px + env(safe-area-inset-bottom));z-index:3;border:0;background:var(--cor-primaria);color:#fff;border-radius:24px;padding:9px 16px;font-weight:700;box-shadow:0 4px 14px rgba(37,99,235,.45);animation:entra .2s}
.conv-novas[hidden]{display:none}
.conv-col-chat{position:fixed}

/* Compositor */
.conv-comp{background:#f0f2f5;border-top:1px solid var(--cor-borda);padding:8px 8px calc(8px + env(safe-area-inset-bottom));flex:none}
.conv-comp-linha{display:flex;gap:8px;align-items:flex-end}
.conv-comp textarea{flex:1;min-height:46px;max-height:130px;resize:none;border-radius:23px;padding:11px 16px;line-height:1.3;overflow-y:auto}
.conv-clipe{width:46px;height:46px;border-radius:50%;border:0;background:none;color:#54656f;font-size:1.2rem;flex:none}
.conv-enviar{width:46px;height:46px;border-radius:50%;border:0;background:var(--wa);color:#fff;font-size:1.05rem;flex:none}
.conv-prev{display:flex;align-items:center;gap:10px;background:#fff;border-radius:12px;padding:8px;margin-bottom:8px}
.conv-prev[hidden]{display:none}
.conv-prev img{width:52px;height:52px;object-fit:cover;border-radius:8px}
.conv-prev-ic{width:52px;height:52px;border-radius:8px;background:var(--azul-bg);color:var(--cor-primaria);display:grid;place-items:center;font-size:1.3rem}
.conv-prev-i{flex:1;min-width:0;display:flex;flex-direction:column}
.conv-prev-i b{white-space:nowrap;overflow:hidden;text-overflow:ellipsis;font-size:.88rem}
.conv-prev-x{width:44px;height:44px;border:0;background:none;color:var(--cor-texto-sec);font-size:1.1rem}

/* Desktop: duas colunas */
@media(min-width:881px){
 .conv-raiz{height:calc(100dvh - 84px - 24px);flex-direction:row;margin:0 28px;border-radius:var(--raio);box-shadow:var(--sombra);border:1px solid var(--cor-borda)}
 .conv-col-lista{flex:none;width:360px;border-right:1px solid var(--cor-borda)}
 .conv-col-chat,.conv-raiz.conv-aberto .conv-col-chat{position:relative;inset:auto;display:flex;flex:1;min-width:0;height:auto;z-index:auto}
 .conv-chat-vazio{display:flex;flex:1;flex-direction:column;align-items:center;justify-content:center;text-align:center;color:var(--cor-texto-sec);font-size:1.05rem}
 .conv-chat-vazio i{font-size:3rem;opacity:.4;margin-bottom:10px}
 .conv-voltar{display:none}
 .conv-cab{padding-top:8px}
 .conv-bolha{max-width:68%}
 .conv-novas{bottom:90px}
 .conv-msgs{padding:14px 40px}
}
@media(min-width:1500px){.conv-cab-btn{width:auto;padding:6px 12px}.conv-cab-btn span{display:inline;margin-left:6px}}

/* v2: assinatura, atalhos, etiquetas, atendimento */
.conv-assina{display:flex;align-items:center;gap:6px;min-height:44px;font-size:.78rem;color:#54656f;padding:0 6px;cursor:pointer}
.conv-assina input{width:20px;height:20px;accent-color:var(--cor-primaria,#128c7e)}
.conv-assina b{color:var(--cor-texto)}
.conv-semperm,.conv-semmidia{color:var(--cor-texto-sec);font-size:.88rem;text-align:center;padding:12px}
.conv-semmidia{padding:6px 2px;text-align:left}
.conv-sub{display:flex;flex-wrap:wrap;gap:8px;align-items:center;padding:6px 10px;background:#fff;border-bottom:1px solid var(--cor-borda);flex:none}
.conv-sub[hidden]{display:none}
.conv-sub>*{flex:none}
.conv-chips{display:inline-flex;gap:6px}
.conv-atend{display:inline-flex;flex-wrap:wrap;gap:6px;align-items:center;max-width:100%}
.conv-inativ{white-space:normal}
.conv-sb{min-height:44px}
.conv-sug{background:#fff;border-radius:12px;margin-bottom:8px;box-shadow:var(--sombra);max-height:220px;overflow-y:auto}
.conv-sug[hidden]{display:none}
.conv-sug-i{display:flex;flex-direction:column;align-items:flex-start;gap:1px;width:100%;border:0;background:none;text-align:left;padding:8px 12px;min-height:48px;border-bottom:1px solid #f1f1f1}
.conv-sug-i span{color:var(--cor-texto-sec);font-size:.82rem}
.conv-sug-i:active{background:var(--azul-bg)}

.conv-lido{animation:convLido .7s ease}
@keyframes convLido{0%{background:#d7f5e3}100%{background:#fff}}
.conv-cab{position:relative}
.conv-menu{position:absolute;right:8px;top:100%;z-index:6;background:#fff;border-radius:12px;box-shadow:0 8px 24px rgba(0,0,0,.2);padding:4px;animation:entra .15s}
.conv-sw{display:flex;align-items:center;gap:10px;margin:0;padding:12px 14px;min-height:48px;font-weight:600;font-size:.9rem;white-space:nowrap}
.conv-sw input{width:20px;height:20px}

/* presença */
.conv-pres{display:inline-flex;align-items:center;gap:5px;font-size:.78rem}
.conv-pres-dig,.conv-pres-rec,.conv-pres-on,.conv-pres-l{color:var(--verde);font-weight:600}
.conv-pres-l{display:inline-flex;align-items:center;gap:4px}
.conv-pres-rec i.fa-microphone,.conv-pres-l i.fa-microphone{animation:convPulso 1s infinite;color:var(--verm)}
@keyframes convPulso{0%,100%{transform:scale(1);opacity:1}50%{transform:scale(1.3);opacity:.55}}
.conv-pontos{display:inline-flex;gap:2px;margin-left:1px}
.conv-pontos i{width:4px;height:4px;border-radius:50%;background:currentColor;animation:convPonto 1.2s infinite}
.conv-pontos i:nth-child(2){animation-delay:.2s}.conv-pontos i:nth-child(3){animation-delay:.4s}
@keyframes convPonto{0%,60%,100%{transform:translateY(0);opacity:.4}30%{transform:translateY(-3px);opacity:1}}
/* gravação */
#convRec{display:flex;align-items:center;gap:10px;background:#fff;border-radius:26px;padding:4px 4px 4px 4px;min-height:50px}
#convRec[hidden]{display:none}
.conv-rec-x{width:44px;height:44px;border:0;border-radius:50%;background:var(--verm-bg);color:var(--verm);font-size:1rem;flex:none}
.conv-rec-dot{width:11px;height:11px;border-radius:50%;background:var(--verm);animation:convPulso 1s infinite;flex:none}
#convRec b{font-variant-numeric:tabular-nums;min-width:38px}
.conv-onda{flex:1;display:flex;gap:4px;align-items:center;justify-content:center;height:30px}
.conv-onda i{width:4px;height:8px;border-radius:3px;background:var(--cor-primaria);animation:convOnda .9s ease-in-out infinite}
.conv-onda i:nth-child(2n){animation-delay:.15s}.conv-onda i:nth-child(3n){animation-delay:.3s}.conv-onda i:nth-child(5n){animation-delay:.45s}
@keyframes convOnda{0%,100%{height:6px}50%{height:26px}}
#convRec audio{flex:1;min-width:0;height:40px}
.conv-comp-linha[hidden]{display:none}

.conv-mi{display:flex;align-items:center;gap:10px;width:100%;border:0;background:none;text-align:left;padding:12px 14px;min-height:48px;font-weight:600;font-size:.9rem;white-space:nowrap}
.conv-mi:active{background:var(--azul-bg)}
@media(max-width:600px){#convLida,#convOutro{display:none}}
@media(min-width:601px){.conv-mi{display:none}}

.conv-lemb-on{background:var(--amar-bg);border-color:#f0d3a0;color:var(--amar)}
.conv-lemb-i{font-size:.68rem;color:var(--amar);margin-left:4px}

.conv-del .conv-texto{text-decoration:line-through;text-decoration-color:#dc2626;opacity:.8}
.conv-apagada{flex:0 0 100%;width:100%;box-sizing:border-box;clear:both;display:flex;align-items:center;gap:6px;flex-wrap:wrap;margin-top:4px;padding:4px 8px;border-radius:8px;background:#fee2e2;color:#b91c1c;font-size:12px;font-weight:600}
.conv-del{display:flex;flex-wrap:wrap}.conv-del .conv-meta{margin-left:auto}

/* ---- prévias de mídia (esqueleto, cartões, visualizador) ---- */
.conv-midia{max-width:100%}
.conv-imgw{display:block;max-width:100%;line-height:0}
.conv-midia img.conv-img{cursor:zoom-in;background:rgba(0,0,0,.05);max-width:100%;max-height:340px;width:auto;height:auto;object-fit:contain}
.conv-midia img.conv-fig{max-width:160px;max-height:160px;background:none;cursor:zoom-in}
.conv-sk{width:220px;max-width:100%;height:220px;border-radius:8px;display:flex;align-items:center;justify-content:center;flex-direction:column;gap:8px;color:rgba(0,0,0,.28);font-size:1.8rem;background:linear-gradient(100deg,rgba(0,0,0,.05) 30%,rgba(0,0,0,.11) 50%,rgba(0,0,0,.05) 70%);background-size:300% 100%;animation:conv-shim 1.3s linear infinite}
.conv-sk-fig{width:150px;height:150px}
.conv-sk-erro{animation:none;background:rgba(217,67,58,.08);color:var(--verm);font-size:1.4rem;text-align:center;padding:10px;height:auto;min-height:150px}
.conv-sk-erro span{font-size:.8rem;font-weight:600}
.conv-sk-erro .btn-soft{min-height:44px}
@keyframes conv-shim{from{background-position:100% 0}to{background-position:0 0}}
.conv-card{display:flex;align-items:center;gap:10px;padding:8px 10px;border-radius:10px;background:rgba(0,0,0,.05);min-height:56px;max-width:100%;color:inherit;text-decoration:none;box-sizing:border-box}
.conv-card-erro{background:rgba(217,67,58,.09)}
.conv-aud{width:260px}
.conv-aud.conv-aud-ok{padding:4px 6px;width:280px}
.conv-aud-ok audio{width:100%;min-width:0;height:44px}
.conv-play,.conv-vid-bt{flex:0 0 auto;width:48px;height:48px;border-radius:50%;border:0;background:var(--cor-primaria);color:#fff;font-size:1.1rem;display:inline-flex;align-items:center;justify-content:center;cursor:pointer;-webkit-tap-highlight-color:transparent}
.conv-play:active,.conv-vid:active .conv-vid-bt{transform:scale(.94)}
.conv-play i.fa-play,.conv-vid-bt i.fa-play{margin-left:3px}
.conv-aud-i{flex:1;min-width:0}
.conv-aud-i small,.conv-vid small,.conv-docnm small{display:block;font-size:.74rem;opacity:.7}
.conv-onda{display:flex;align-items:center;gap:3px;height:22px}
.conv-onda i{display:block;width:3px;border-radius:2px;background:currentColor;opacity:.35}
.conv-onda i:nth-child(odd){height:10px}.conv-onda i:nth-child(3n){height:18px}.conv-onda i:nth-child(4n+2){height:14px}.conv-onda i:nth-child(5){height:6px}
.conv-vid{display:flex;align-items:center;justify-content:center;flex-direction:column;gap:8px;width:240px;max-width:100%;height:160px;border:0;border-radius:10px;background:linear-gradient(135deg,#1c1f26,#0c0d10);color:#fff;cursor:pointer;-webkit-tap-highlight-color:transparent}
.conv-vid .conv-vid-bt{width:64px;height:64px;font-size:1.5rem;background:rgba(255,255,255,.2);border:2px solid rgba(255,255,255,.7)}
.conv-vid.conv-card-erro{background:linear-gradient(135deg,#4a1c1a,#1a0b0a)}
.conv-docc{width:290px}
.conv-docic{flex:0 0 auto;width:44px;height:44px;border-radius:10px;background:var(--azul-bg);color:var(--cor-primaria);display:inline-flex;align-items:center;justify-content:center;font-size:1.3rem}
.conv-docnm{flex:1;min-width:0}
.conv-docnm b{display:block;font-size:.86rem;overflow:hidden;text-overflow:ellipsis;white-space:nowrap}
.conv-docc .btn-soft{flex:0 0 auto;min-height:44px;white-space:nowrap}
.conv-carr .conv-play,.conv-carr .conv-vid-bt{opacity:.6}
.conv-midia video{width:100%;max-width:280px;min-height:120px;background:#000}

.conv-lb{position:fixed;inset:0;z-index:5000;background:rgba(8,9,12,.96);display:flex;flex-direction:column;touch-action:none;-webkit-user-select:none;user-select:none;animation:conv-lbin .18s ease-out}
@keyframes conv-lbin{from{opacity:0}to{opacity:1}}
.conv-lb-topo{display:flex;align-items:center;gap:4px;padding:6px 8px;padding-top:max(6px,env(safe-area-inset-top));color:#fff;position:relative;z-index:2}
.conv-lb-esp{flex:1}
.conv-lb-cont{font-size:.9rem;font-weight:600;padding-left:6px;min-width:48px}
.conv-lb button{width:48px;height:48px;border:0;border-radius:50%;background:rgba(255,255,255,.12);color:#fff;font-size:1.1rem;cursor:pointer;display:inline-flex;align-items:center;justify-content:center;-webkit-tap-highlight-color:transparent}
.conv-lb button:active{background:rgba(255,255,255,.3)}
.conv-lb button[hidden]{display:none}
.conv-lb-palco{flex:1;min-height:0;display:flex;align-items:center;justify-content:center;overflow:hidden;touch-action:none;cursor:zoom-in}
.conv-lb-zoom .conv-lb-palco{cursor:grab}
.conv-lb-img{max-width:100%;max-height:100%;object-fit:contain;transform-origin:center center;will-change:transform;-webkit-user-drag:none}
.conv-lb-nav{position:absolute;top:50%;margin-top:-24px;z-index:2}
.conv-lb-ant{left:8px}.conv-lb-prox{right:8px}
@media (max-width:600px){.conv-lb-nav{top:auto;bottom:max(16px,env(safe-area-inset-bottom));margin-top:0}.conv-lb-ant{left:calc(50% - 56px)}.conv-lb-prox{right:calc(50% - 56px)}}
@media (prefers-reduced-motion:reduce){.conv-sk,.conv-lb{animation:none}}

/* dados do contato */
.conv-num{font-size:.76rem;color:var(--cor-texto-sec);white-space:nowrap;overflow:hidden;text-overflow:ellipsis;margin-top:-1px}
.conv-cab-toque{cursor:pointer;-webkit-tap-highlight-color:transparent}
.conv-cab-toque:active{opacity:.6}
.cd-box{display:flex;flex-direction:column;gap:10px;max-width:100%;overflow-wrap:anywhere}
.cd-topo{display:flex;flex-direction:column;align-items:center;gap:6px;text-align:center}
.cd-topo h3{margin:0}
.cd-av{width:112px;height:112px;font-size:2.4rem;border-radius:50%;overflow:hidden;flex:none}
.cd-av img{width:100%;height:100%;object-fit:cover}
.cd-num{font-size:1.05rem;font-weight:600}
.cd-sk{width:140px;height:18px}
.cd-selos{display:flex;gap:6px;flex-wrap:wrap;justify-content:center}
.cd-selo{font-size:.78rem;padding:4px 10px;border-radius:999px;background:#eef2f6;color:var(--cor-texto-sec)}
.cd-ok{background:#e3f6ea;color:#127a3a}
.cd-emp{background:#e8f0fe;color:#1a56b8}
.cd-lin{display:flex;gap:10px;align-items:flex-start;padding:6px 0;border-top:1px solid var(--cor-borda)}
.cd-lin>i{width:20px;text-align:center;color:var(--cor-texto-sec);margin-top:4px;flex:none}
.cd-lin>div{min-width:0;display:flex;flex-direction:column}
.cd-lin small{color:var(--cor-texto-sec);font-size:.74rem}
.cd-lin a{color:#1a56b8;display:inline-block;min-height:28px}
.cd-emp-bloco{background:#f6f8fa;border-radius:10px;padding:8px 10px}
.cd-acoes{display:flex;flex-wrap:wrap;gap:8px}
.cd-acoes button{min-height:44px;flex:1 1 140px}

.conv-vassoura{min-width:44px;min-height:44px;padding:0;display:inline-flex;align-items:center;justify-content:center;flex:none}